Rummy Rummy Privacy Policy — Complete Protection of Your Personal Information

Welcome to Rummy Rummy. This Privacy Policy explains what information we collect about you when you use our website and services, how that information is used, and the steps we take to protect your privacy.

Rummy Rummy is an internationally licensed online gaming platform serving users in Bangladesh and beyond. We believe it is our ethical and legal responsibility to keep every member's personal information secure, which is why we adhere to international data protection standards.

By registering an account on our website, you agree to this Privacy Policy. Please read it carefully before signing up. If anything is unclear, our support team is always on hand to help.

Rummy Rummy collects information in several ways and across different categories. Here's a full breakdown:

a) Information you provide directly:

• Full Name & Date of Birth
• Email address & mobile number
• Residential address and country
• National ID or passport details (for KYC verification)
• Payment method details (bKash, Nagad, Rocket numbers, etc.)
• Contact information provided in support tickets

b) Automatically Collected Information:

• IP Address & Device Type
• Browser information & operating system
• Login time & session duration
• Gaming Activity & Betting History
• Deposit & Withdrawal Transaction Records
• Browsing behavior and click patterns on the website

c) Information Received from Third Parties:

• Transaction verification data received from payment providers
• Risk assessment data received from fraud prevention services
• Identity verification information received from KYC verification services

Rummy Rummy uses your information only for specific, legitimate purposes. The table below outlines the reasons for data use and the legal basis for each:

Promotional messages sent with your consent can be stopped at any time — just click the Unsubscribe link at the bottom of any email or reach out to our support team.

Rummy Rummy does not retain your data for longer than necessary. Retention periods are determined based on the type of information:

• Active Account Data: Full data is retained for the duration of the active account
• Financial Transaction Records: Retained for a minimum of 5 years as required by law
• KYC Documents: Retained for up to 7 years after account closure
• Support Contact: Retained for up to 2 years after the issue is resolved
• Marketing Preferences: Deleted immediately upon withdrawal of consent

Our servers are hosted in internationally certified data centers with round-the-clock security. All data is stored in encrypted form and backed up on a regular basis.

Rummy Rummy never sells your data. However, to deliver our services effectively, limited information may be shared with a select group of trusted partners:

• Payment Processor: Transaction details are shared with bKash, Nagad, and other providers to process deposits and withdrawals
• KYC Verification Service: Documents are shared with verification bodies to confirm your identity
• Fraud Prevention Services: Information required for account security is shared with risk analysis service providers
• Legal Authority: Data may be disclosed in compliance with court orders or official government investigations
• Technology Service Providers: Server, cloud storage, and cybersecurity providers operate under strict confidentiality agreements

All third-party partners are contractually bound to meet Rummy Rummy's privacy standards. They may not use your data for any purpose beyond what is specified.

Rummy Rummy uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: These cookies are essential for maintaining your login session and keeping core site functions running. They cannot be disabled.
• Functional Cookies: Used to remember your language preference, theme settings, and similar choices. Operates on the basis of your consent.
• Analytical Cookies: Used to understand website usage patterns and improve our services. Can be disabled.
• Security Cookies: Used to detect fraudulent activity and keep your account secure.

A cookie consent banner is displayed on your first visit to the site, where you can decline non-essential cookies. You can also manage cookies through your browser settings, though this may affect certain website functions.

Rummy Rummy uses industry-leading security technology to keep your data protected. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmissions are carried over encrypted channels
• Two-Factor Authentication (2FA): An additional layer of security at login
• Real-Time Fraud Monitoring: Suspicious activity is detected and blocked in real time
• Secure Data Centers: Data stored in ISO 27001-certified data centers
• Regular Security Audits: Periodic cybersecurity assessments conducted by independent experts
• Employee Training: All employees receive regular training on data protection

That said, no system on the internet is 100% secure. We encourage you to use a strong password and never share your account details with anyone.

Under Rummy Rummy's Privacy Policy, you have the following rights:

• Right to Access: You may request to see what personal information we hold about you. A full report will be provided within 30 days.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of specific data unless we are legally required to retain it.
• Right to Restrict Processing: You may request that data processing be restricted in certain circumstances.
• Right to Data Portability: You can request your data in a machine-readable format and transfer it to another service.
• Right to Withdraw Consent: You may withdraw consent for any data processing at any time.
• Right to Lodge a Complaint: If you are dissatisfied with our data protection practices, you have the right to file a complaint with the relevant regulatory authority.

To exercise any of these rights, please write to us at: support@rummyrummy.app. We will respond as promptly as possible after verifying your identity.

Rummy Rummy is an adults-only gaming platform. We do not serve anyone under the age of 18 and do not knowingly collect personal information from minors.

Date of birth is verified at registration and age is confirmed through the KYC process. If we discover that a minor has created an account using false information, the account will be immediately closed and all associated data permanently deleted.

If you believe a minor in your household has created an account on our platform, please notify us immediately.

Rummy Rummy may update this Privacy Policy from time to time. Reasons for changes may include:

• Compliance with new laws or regulatory guidelines
• Launching new services or technologies
• To improve the quality of our services
• Based on user feedback and suggestions

For significant changes, you will be notified via your registered email or SMS at least 30 days in advance. Continued use of the platform after a revised policy is published will be considered acceptance of the new terms. If you do not agree to the changes, you always have the option to close your account.

The date of each update is listed at the top of the page under the "Last Updated" section. To access a previous version, please contact our support team.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our dedicated Data Protection team is always ready to help resolve your issues.

• Email: support@rummyrummy.app
• Live Chat: Click the chat button in the bottom-right corner of the website
• Support Ticket: Log in to your account and submit a ticket from the Support section
• Response Time: Responses are typically provided within 24–48 hours